On Site, On Time
Delivery & Collection
Dependable local delivery from our Hanley, Stoke-on-Trent branch. Free local delivery on qualifying orders over £100, with click and collect available.
Delivery Area
We deliver from Hanley across a radius of approximately 40 miles, subject to route planning and vehicle suitability.
Local Delivery
Free local delivery on qualifying orders over £100 up to 5 miles. Reliable delivery to kerbside or a safe point on your property.
Click & Collect
Collect from our Hanley branch — orders may be ready within 60 minutes once confirmed.
Local Delivery Charges
| Order Value | Local Delivery (up to 5 miles) |
|---|---|
| Under £100 | £10 |
| Over £100 | FREE |
| Over £500 | FREE — small charge for locations further afield |
* Delivery charges are calculated after you enter and validate your delivery address/postcode at checkout.
Delivery Point
Delivery is to kerbside or to an accessible safe point on private property where suitable. Goods will not be carried inside buildings or beyond the delivery point.
Access Requirements
- Customers must ensure suitable vehicle access and safe unloading conditions.
- Please provide correct and complete delivery details.
- Failed deliveries caused by access issues or customer absence may incur additional charges.
Bulk, HIAB & Crane Deliveries
There is no automatic extra charge for bulk, HIAB or crane-assisted delivery. Any special delivery requirement is managed operationally and confirmed with you if needed.
Coverage Area
Our normal delivery coverage is approximately 40 miles from our Hanley branch, subject to route planning and operational suitability. For locations outside this area, contact us and we will do our best to help.
Simple & Reliable
How Delivery Works
Place Your Order
Order online, over the phone or at the trade counter.
Enter Your Address
Enter and validate your delivery address so the correct delivery method and charge can be calculated.
We Prepare & Dispatch
Our team picks, checks and loads your order for delivery from our Hanley branch.
Delivered to Site
Goods are delivered to kerbside or a safe accessible point on your private property.
Delivery Checks
- Please make sure someone is available to receive and check the order.
- Tell us about access restrictions — narrow lanes, weight limits or timed entry.
- Check goods at delivery and note any visible damage, shortages or discrepancies on the delivery note.
- Report any issues within 24 hours.
Click & Collect
- Where available, collection may be ready within 60 minutes.
- Please wait for collection confirmation before attending branch.
- Collect from Jaguar House, Victoria Square, Hanley, Stoke-on-Trent.
- Opening hours: Mon–Fri 7am–5pm, Sat 8am–2pm, Sun closed.
Delivery Questions
Frequently Asked
How much does local delivery cost?+
Orders under £100 have a £10 local delivery charge up to 5 miles. Orders over £100 qualify for free local delivery up to 5 miles. Orders over £500 qualify for free local delivery, with a small charge for locations further afield.
What is the delivery radius?+
Our normal delivery coverage is approximately 40 miles from our Hanley branch, subject to route planning and operational suitability.
How is my delivery charge calculated?+
Your delivery method and charge are calculated after you enter and validate your delivery address/postcode at checkout.
Can I collect from branch?+
Yes. Click and collect is available where stock is available. Collection may be ready within 60 minutes once confirmed — please wait for confirmation before travelling.
Do you charge extra for HIAB or crane delivery?+
There is no automatic extra charge for bulk, HIAB or crane-assisted delivery. Any special delivery requirement is managed operationally and confirmed with you if needed.
Do you carry goods inside properties?+
No. Deliveries are made to kerbside or to a safe accessible point on private property only.
Questions About Delivery or Collection?
Bulk loads, larger orders or a location further afield — call our team and we will help.
01782 446544